Last updated: 17.08.2026
K. Tsiakkas Electronics (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Cyprus law. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and what rights you have.
1. Who we are
K. Tsiakkas Electronics, registration number ΕΕ 44099, with registered address at Dionysios Solomou 31, Latsia, 2231, Nicosia, Cyprus, is the data controller responsible for your personal data. For any privacy-related question or request, contact us at: dpo@tsiakkaselectronics.com.cy
2. What personal data we collect
- Identity and contact data: name, email address, phone number, billing and delivery address
- Order data: products purchased, order value, order history, invoicing details
- Account data: username and password (if you create an account), order history
- Payment data: your payment is processed directly by our payment provider; we do not store your full card details
- Newsletter data: your email address and consent status, if you subscribe to our newsletter
- Technical data: IP address, browser type, device information, pages visited, and how you interact with our website
- Communications: any messages you send us via our contact form or by email
3. Why we collect your data and our legal basis
| We use your data to | Legal basis |
|---|---|
| Process and deliver your order, issue invoices | Performance of our contract with you |
| Create and manage your customer account | Performance of our contract with you |
| Keep accounting and tax records | Legal obligation under Cyprus law |
| Respond to your enquiries | Our legitimate interest in providing customer service |
| Send you our newsletter | Your consent, given when you subscribe |
| Understand how our website is used, and improve it (analytics, heatmaps) | Your consent, given via our cookie banner |
| Protect our website against fraud and abuse | Our legitimate interest in keeping our site secure |
You may withdraw consent at any time (see Section 8), without affecting the lawfulness of processing carried out before the withdrawal.
4. Cookies and tracking technologies
Our website uses cookies and similar technologies, including for analytics (Google Analytics), tag management (Google Tag Manager), and session/behaviour analysis (Microsoft Clarity). Full details of every cookie we use, its purpose, and how to manage your preferences are set out in our Cookie Policy.
5. Who we share your data with
We share personal data only where necessary, with: our hosting provider, to keep the website running; our payment gateway, to process your payment; our delivery/courier partner, to deliver your order; MailPoet, to send our newsletter (only if you have subscribed); Google (Analytics and Tag Manager) and Microsoft (Clarity), for website analytics — only if you have accepted analytics cookies; and our website developer/maintenance partner, for technical support, under confidentiality obligations. We do not sell your personal data to third parties.
6. Conservation (How long we keep your data)
- Orders, invoices, and accounting records: 6 years, as required by Cyprus tax and VAT legislation
- Customer account data: for as long as your account is active
- Newsletter data: until you unsubscribe
- Contact form enquiries: up to 24 months
- Analytics data: up to 14 months
- Session recording data (Clarity): up to 12 months
After these periods, your data is securely deleted or anonymised, unless we are required by law to keep it longer.
7. International data transfers
Some of our service providers (Google, Microsoft) may process data outside the European Economic Area. Where this happens, it is safeguarded through the EU-U.S. Data Privacy Framework and/or Standard Contractual Clauses approved by the European Commission.
8. Your rights
Under the GDPR, you have the right to: access the personal data we hold about you; rectify inaccurate or incomplete data; erase your data (“right to be forgotten”), subject to our legal retention obligations; restrict how we process your data; object to processing based on our legitimate interest, including direct marketing; data portability; withdraw consent at any time where processing is based on consent; and lodge a complaint with the Office of the Commissioner for Personal Data Protection, Cyprus (www.dataprotection.gov.cy).
To exercise any of these rights, contact us at dpo@tsiakkaselectronics.com.cy. We will respond within one month.
9. Security
We apply appropriate technical and organisational measures to protect your data, including SSL encryption, secure password storage, restricted admin access, and regular backups.
10. Children
Our website is not directed at children under 16, and we do not knowingly collect personal data from children.
11. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.
12. Contact us
K. Tsiakkas Electronics
Dionysios Solomou 31, Latsia, 2231, Nicosia, Cyprus
Email: dpo@tsiakkaselectronics.com.cy